Returns Policy
Our guarantee and returns policy
We always stand by the quality and safety of the products we supply and the service we offer. If you’re not completely satisfied, please tell us about it so that we can put the situation right and do better next time! You can return an unused product to us within 28 days for a full refund provided it is in a resalable condition.
We have an ‘open’ returns policy for faulty products, and will endeavour to replace or exchange any items that have become defective within a reasonable period. Please tell us the reason you are returning the product, as this really helps us to improve our service to you. We recommend you obtain a Certificate of Posting from the Post Office when returning items to us, to insure you against lost post.
If you are returning an item, or order, with a value above £50 please call our order line (+44 (0) 1491 636262) to discuss the ways in which you can return the order. If the error was ours, we’ll refund the full cost of returning the product to us.
Privacy Policy
babyboomboom Limited is committed to preserving your privacy.
We have set out below the basis on which we will use your information. By using this website you consent to us using your personal information as set out below. We reserve the right to change this privacy policy from time to time. Whilst we may notify you of such changes it is your responsibility to check the policy each time you use the site or any of the services offered via it.
Our Use of Your Personal Information
When you use or order goods from this website you may submit personal information to us (such as your name and address. We may also collect information about your use of the website as well as information about you from e-mails or letters you send to us.
We will hold your personal information securely and use it only in compliance with the applicable current data protection laws. We will use your personal information to provide you with the information and services you request. We may also use your information to let you know about other products and services which we offer which may be of interest to you.
You can request that we stop using your information in this manner at anytime by writing to or emailing us at the address setting out below and quoting “Privacy Change”: babyboomboom Ltd, Enterprise House, 36 Hart St, Henley on Thames, Oxon RG9 2AU, United Kingdom.
Please note that we will deal with your request promptly but you may receive information for a short period after your request whilst we update our records.
We may disclose your information to other third parties for the following purposes:
a. undertaking checks with credit reference agencies. Please note that any request made to a credit reference agency will be recorded and held by them for the purpose of providing credit ratings, advice and reports;
b. legal and debt recovery agents for the purpose of debt collection and tracing;
c. reputable companies used by us to fulfil or deliver your order;
d. in accordance with any consent given by you via this web site or otherwise;
e. if we are required to do so by law or if we receive a valid request by the police or government department investing an illegal (or alleged illegal) activity.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us without your consent. We will not disclose personal information to a third party for their marketing purposes.
Cookies
To ensure our website offers the best possible service we utilise cookies. Cookies communicate between our website and your internet browser, storing information on your hard drive to ensure that your use of our website is as quick and convenient as possible. You internet browser may allow you to turn off cookies. If you do turn off cookies, you will not be able to use our website.
Links
Our website may contain links to other sites. This Privacy Policy does not extend to other websites including those which can be accessed via a link on our site. Such websites may have their own privacy policy which may differ from ours.
Access to Information
You have a right under the Data Protection Act 1998 to access certain personal data which we hold on you. Please send your request in writing to Customer Care, babyboomboom Ltd, Enterprise House, 36 Hart St, Henley on Thames, Oxon RG9 2AU, United Kingdom enclosing a cheque for £10 using the heading “Subject Access Request”. We will deal with your request as soon as reasonably possible but in any event within the statutory time limit (usually 40 days).
Contact Us
If you have any queries or concerns about this website or this policy please write to: Customer Care, babyboomboom Ltd, Enterprise House, 36 Hart St, Henley-on-Thames, Oxon RG9 2AU.
Terms & Conditions
Security Information
At bayboomboom, we want you to use our web site with confidence that we will handle your personal information and payment details securely.
Your activity on our checkout page, including payment details, is carried out using an encrypted protocol (SSL). This ensures that information is sent between your web browser and our web server safely. When you are viewing our checkout page, you will see a small padlock icon appear either at the bottom right or top right of your browser window (location may vary depending on web browser). Please click on this padlock to read more information about our SSL certificate.
Our guarantee and returns policy
We always stand by the quality and safety of the products we supply and the service we offer. If you’re not completely satisfied, please tell us about it so that we can put the situation right and do better next time! You can return an unused product to us within 28 days for a full refund provided it is in a resalable condition.
We have an ‘open’ returns policy for faulty products, and will endeavour to replace or exchange any items that have become defective within a reasonable period. Please tell us the reason you are returning the product, as this really helps us to improve our service to you. We recommend you obtain a Certificate of Posting from the Post Office when returning items to us, to insure you against lost post.
If you are returning an item, or order, with a value above £50 please call our order line (+44 (0) 1491 636262) to discuss the ways in which you can return the order. If the error was ours, we’ll refund the full cost of returning the product to us.
Privacy Policy
babyboomboom Limited is committed to preserving your privacy.
We have set out below the basis on which we will use your information. By using this website you consent to us using your personal information as set out below. We reserve the right to change this privacy policy from time to time. Whilst we may notify you of such changes it is your responsibility to check the policy each time you use the site or any of the services offered via it.
Our Use of Your Personal Information
When you use or order goods from this website you may submit personal information to us (such as your name and address. We may also collect information about your use of the website as well as information about you from e-mails or letters you send to us.
We will hold your personal information securely and use it only in compliance with the applicable current data protection laws. We will use your personal information to provide you with the information and services you request. We may also use your information to let you know about other products and services which we offer which may be of interest to you.
You can request that we stop using your information in this manner at anytime by writing to or emailing us at the address setting out below and quoting “Privacy Change”: babyboomboom Ltd, Enterprise House, 36 Hart St, Henley on Thames, Oxon RG9 2AU, United Kingdom.
Please note that we will deal with your request promptly but you may receive information for a short period after your request whilst we update our records.
We may disclose your information to other third parties for the following purposes:
a. undertaking checks with credit reference agencies. Please note that any request made to a credit reference agency will be recorded and held by them for the purpose of providing credit ratings, advice and reports;
b. legal and debt recovery agents for the purpose of debt collection and tracing;
c. reputable companies used by us to fulfil or deliver your order;
d. in accordance with any consent given by you via this web site or otherwise;
e. if we are required to do so by law or if we receive a valid request by the police or government department investing an illegal (or alleged illegal) activity.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us without your consent. We will not disclose personal information to a third party for their marketing purposes.
Cookies
To ensure our website offers the best possible service we utilise cookies. Cookies communicate between our website and your internet browser, storing information on your hard drive to ensure that your use of our website is as quick and convenient as possible. You internet browser may allow you to turn off cookies. If you do turn off cookies, you will not be able to use our website.
Links
Our website may contain links to other sites. This Privacy Policy does not extend to other websites including those which can be accessed via a link on our site. Such websites may have their own privacy policy which may differ from ours.
Access to Information
You have a right under the Data Protection Act 1998 to access certain personal data which we hold on you. Please send your request in writing to Customer Care, babyboomboom Ltd, Enterprise House, 36 Hart St, Henley on Thames, Oxon RG9 2AU, United Kingdom enclosing a cheque for £10 using the heading “Subject Access Request”. We will deal with your request as soon as reasonably possible but in any event within the statutory time limit (usually 40 days).
Contact Us
If you have any queries or concerns about this website or this policy please write to: Customer Care, babyboomboom Ltd, Enterprise House, 36 Hart St, Henley-on-Thames, Oxon RG9 2AU.
Terms & Conditions
Security Information
At bayboomboom, we want you to use our web site with confidence that we will handle your personal information and payment details securely.
Your activity on our checkout page, including payment details, is carried out using an encrypted protocol (SSL). This ensures that information is sent between your web browser and our web server safely. When you are viewing our checkout page, you will see a small padlock icon appear either at the bottom right or top right of your browser window (location may vary depending on web browser). Please click on this padlock to read more information about our SSL certificate.